The
Washington Housing Authority and
the Mid-East Regional Housing Authority
maintenance departments consist of
24 employees, including the Director
of Maintenance.
The maintenance department is responsible
for the maintenance and upkeep of
383 WHA-owned public housing units
and 185 MERHA-owned public housing
units.
The maintenance department responds
to work orders called in by residents.
It also provides routine, preventive,
and emergency maintenance work to
ensure decent, safe, and sanitary
housing for WHA and MERHA residents. |
Maintenance
Work Order Classifications
Type of Call/Emergency Request For
Service (Within 24 Hours)
|
| Due
to many non-emergency maintenance
calls after working hours, week-ends,
and holidays, we want to emphasize
the Housing Authority policy. We
have had a lot of calls that Residents
felt were emergencies, when in fact,
they were not. |
| Emergency
Calls: |
o
|
Fire-Call 911 FIRST, then the Housing Authority
|
o |
Electrical Shortage (fire sparking or smoke)
|
o |
Broken water line
|
o |
Main sewer line stop-up (does not include sinks or tubs)
|
o |
Heater out |
| Non-Emergency
Calls: |
o |
Traps under sink leaking (put a pan or bucket under to catch water until next
business day |
o |
Dripping water spigot |
o |
Breaker in panel box not holding (does not include main breaker) |
o |
Adjusting thermostat |
o |
Door locks |
| NOTE: We charge a $25.22 fee (for MERHA)
and a $21.96 fee (for WHA) for non-emergency
calls received after working hours,
week-ends, and holidays. This charge
does not cover the cost of sending
maintenance staff out on calls that
are not really emergencies. |
| Residents
who want to place a work order for
their unit should call WHA/MERHA
maintenance department during office
hours, Monday through Wednesday from
7:30 a.m. to 6:00 p.m. Thursday from
7:30 a.m. to 5:30 p.m. (252) 946-9977.
In the event of an after-hour emergency,
residents should call (252) 946-9977. |
